Shipping & Returns
We're thrilled to have you explore our unique creations, where each piece reflects our deep love for nature and creativity. Our commitment to you extends beyond offering beautifully crafted products; we aim to ensure your complete satisfaction with every purchase. Below, you'll find our policies designed to ensure a transparent, fair, and enjoyable shopping experience.
Return & Exchange Policy
While we have a no return and no refund policy, we do understand the importance of our customers’ satisfaction with their purchase. If there are any concerns or questions regarding your purchase, please reach out to us and we can form a plan of action together. These decisions are made on a case-by-case basis and are made with each individual customer in mind.​
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Returns: We stand behind the quality of our handmade products and want you to love them as much as we do. However, if you're not completely satisfied with your purchase, please refer to guidelines above.​
Exchanges: If you wish to exchange an unused item, please reach out to us and we can discuss this further.
Shipping Information
Online orders are typically processed within 3-5 business days. This does not include shipping time.
Custom Orders
Please note that custom orders, including white label candles and custom tie dye, are final sale and not eligible for returns or exchanges due to their personalized nature. If you’re unhappy with your custom order, please let us know and we can make a plan of action moving forward to ensure your satisfaction with your items.
Legal Information for Our Customers
Privacy Policy: Your privacy is of the utmost importance to us. At Apricity Products LLC, we are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data when you visit our website and make a purchase.
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Information Collection: We collect information that you provide directly to us, such as your name, email address, and shipping details, to fulfill your order and communicate with you.
Use of Information: Your information is used to process transactions, ship orders, and provide customer service. We may also send occasional promotional emails, which you can opt out of at any time.
Data Protection: We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
Contact Us: For any questions regarding our policies or to discuss your order, please email us direct at apricityproductsllc@gmail.com. Your feedback and satisfaction are vital to our small family business, and we're here to help with any concerns or inquiries.
Thank you for choosing Apricity Products LLC. We're honored to share our passion for creativity and nature with you.